Customer First

Take a deep dive into our Customer Service Solution

Embrace a Customer First philosophy with our tailored Customer Service Solution. Dive into our versatile cloud/on-premise contact center, intricately woven into top-tier CRM and helpdesk systems. Uncover a suite of features meticulously crafted to streamline your operations, from intelligent call routing to real-time analytics. Elevate your customer service game and forge lasting connections with our comprehensive solution.

Features

Check the Services

Customer First Project Management

Customer First Building services

Customer First Communications

Customer First Security

Customer First Support

Customized Dedicated Email Hosting

Visualization

Server Infrastructure

Business Benefits

Comprehensive Contact Center solution with enhanced customer satisfaction

Real-time Queue monitoring

Real-time user friendly dashboards

 Effortless monitoring of agent productivity

Seamless integration with leading CRM’s and Helpdesk Systems

SLA management and alerts

 Language wise call routing

 Insightful reports and analytics

We offer a range of Services

Empowering your team, our solution facilitates seamless productivity monitoring through transparent reports and user-friendly dashboards. Additionally, it enhances operational efficiency by streamlining SLA management and enables informed, data-driven decisions with real-time queue monitoring

Customer First Building services

Customer First Building services

Customer First’s Building Consultancy excels, delivering unique, top-tier services that go beyond expectations. Our skilled consultants offer a comprehensive range of building-related services.

Customer First Project Management

Customer First Project Management

We create tailored IT solutions for MEP Contractors and Owners. Our project managers ensure timely and cost-effective delivery, bringing your vision to life and maximizing your IT investment.

Customer First Communications

Customer First Communications

Experience cutting-edge solutions with Customer First! Our innovative approach and relentless research ensure tailored customer excellence for unique needs.

Customer First Security

Customer First Security

Stay safe online with Customer First! Our top-notch IT solutions protect your systems from threats. Stay secure and focused on your business goals with proactive measures.

Customer First Support

Customer First Support

Customer First provides an extensive array of support services, ensuring you have the technical expertise when things go wrong and you need it the most.

Visualization

Visualization

Optimize your IT environment by virtualizing your entire network or data center. Consolidate physical server, storage, and networking hardware to reduce your data center footprint and gain

Server Infrastructure

Server Infrastructure

At Customer First, we enhance infrastructure services with cutting-edge tech. Our offerings: asset management, server/client management, NAS/SAN solutions, disaster recovery, and intelligent off-site failover.

Customized Dedicated Email Hosting

Customized Dedicated Email Hosting

Supercharge your productivity with our Microsoft Exchange Server package. Enjoy seamless enterprise email and calendar solutions. Our expert team provides tailored solutions and ongoing support for Exchange Server 2010 and 2013.

Solution Key Features

Manage multiple queues to avoid long wait times and efficiently handle customer calls

Record calls for review, quality, training and dispute resolutions

Call History for compliance purpose

Real-time SLA view to ensure customer happiness

Route calls automatically to appropriate departments based on rules/languages through IVR

Easy interface for call auditing and rating/scoring

Easy interface for Agent Management

Easy call transfer between agents/departments and ensures smooth customer handling

Real-time call/queue monitoring for efficient management agents & floor

Voice Mail for customers to leave messages and ensures no enquires go unanswered

“Connect with us for personalized information and explore possibilities together – Contact us today for more details.” Contact Us